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Forum Discussion
Bring back File Request option in File Explorer.
I used to be able to initiate a "Request Files" by right clicking on the file I wanted the documents to go into. This is more efficient that having to go to the web version, as I 99.9% work out of the File Explorer on my PC. Please bring back the option to "Request Files" in the right click menu.
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- Nancy, what was the outcome internally? I’d like to understand the benefits of this specific change for Dropbox or more importantly Dropbox users. This adds time to every single request. I’m finding there are a lot of alternatives to Dropbox. Currently looking at box.com as well as Google Drive. Ultimately, looking for ease of use and certainly accompany that’s not going to downgrade one of its best features. Please provide an update rather than letting users know you pass the information on into nothingness.
PLEASE PLEASE PLEASE RETURN TO THE OLD WAY.
This is what I’m talking about…how is this helpful? Am I missing something? Is there a cost savings measure for Dropbox?
OLD WAY TO DO FILE REQUEST: 30 SECONDS 😁😎😍
- In Desktop Dropbox folder - Right click on any sub folder I want files to upload to
- Name the link and any settings
- Click finish to get my link
NEW WAY TO DO FILE REQUESTS: 5-10 MINS 🤒😭😵
- Go to Dropbox.com
- Click on File request on the left
- Click new request button
- Name link
- Choose folder
- Click on team
- Click on first sub folder
- Scroll through 300 sub folders (individual client folders)
- This takes a bit
- Can’t type folder name to find quicker
- Keep on scrolling
- Click in 3rd sub folder
- Scroll down through client sub folders to find the folder I want this file request to go
- This takes a bit
- Can’t type folder name to find quicker
- Click on 4th sub folder and Choose Folder
- Click Create
- Name the link and any settings
- Click finish to get my link
DBX_Pedro,
Thank you thank you thank you thank you thank you. You're the man!!!
Hi DBX_Pedro,
Do we know if this feature is coming back? We were in the middle of switching away form client portals to simply using this feature; however, it not to become available once again using the right-click method is would not be worth us changing our current process. Just need some feedback if possible.
Thanks,
- It’s pretty clear that Dropbox doesn’t listen to their customers. The standard response is “we’ll send it to our team”…then crickets. No explanation of how it’s beneficial…only crickets.
Thanks for making it harder to request files Dropbox! DBX_Pedro
Sir, you are a community manager. One month is waaaaay more than enough time to bring the "additional information" that you promised. This is business. Never mind updating us with "information". How about a commitment? Dropbox took away a feature that was working just fine for years. It took effort to take it away. It would have taken NO effort to leave it in place. Please let us know there is a commitment, and a definite timeline. Else it's time to look for other solutions.
Hey JW San Diego,
What process do you use? I guess it's time to shop around. If they answer in the affirmative by the time I figure out another solution fine. But the WYSIWYG principle (What You See Is What You Get) would predict a failure to respond, at least in the affirmative. Thanks man!
- DBX_Pedro
Community Manager
Hey everybody,
Thank you for your feedback. We understand the frustration of waiting, especially when important features change.
We’ve shared your feedback with the team, and they are looking into this issue. We recognise how crucial this feature is for you and are addressing your concerns.
We’ll update you as soon as we have more information. Thanks for your patience. DBX_Pedro,
Can we get an idea of the timeline, rather than this open-ended "We'll update you as soon as we have more information"?
It's been far too long from the last time you said this (9/26/24) and we still don't have an "update". What gives? It's a feature that saves your users time (and thus money). We haven't received an explanation as to why this was even removed.
Communication at Dropbox = Dismal!
