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Forum Discussion
Bring back File Request option in File Explorer.
I used to be able to initiate a "Request Files" by right clicking on the file I wanted the documents to go into. This is more efficient that having to go to the web version, as I 99.9% work out of t...
Hey JW San Diego,
What process do you use? I guess it's time to shop around. If they answer in the affirmative by the time I figure out another solution fine. But the WYSIWYG principle (What You See Is What You Get) would predict a failure to respond, at least in the affirmative. Thanks man!
DBX_Pedro
Community Manager
Community ManagerHey everybody,
Thank you for your feedback. We understand the frustration of waiting, especially when important features change.
We’ve shared your feedback with the team, and they are looking into this issue. We recognise how crucial this feature is for you and are addressing your concerns.
We’ll update you as soon as we have more information. Thanks for your patience.
DBX_Pedro,
Can we get an idea of the timeline, rather than this open-ended "We'll update you as soon as we have more information"?
It's been far too long from the last time you said this (9/26/24) and we still don't have an "update". What gives? It's a feature that saves your users time (and thus money). We haven't received an explanation as to why this was even removed.
Communication at Dropbox = Dismal!
- DBX_Pedro
Hi manzanarez99,
We understand this is taking some time.
We are looking into this, however we can’t share a specific timeframe right now.
Thanks for your patience as we work through this. DBX_Pedro, thank you again for reaching back out. It's at least a little encouraging.
May I offer there is nothing to "look into"? It would help if you communicated something like "they recognize the issue and are working to restore it".
I suggest that all the looking into of this issue has already been done by your users, here on this thread. The issue is established. The committee has been struck and adjourned. I assume the development team is well aware of what they have done. I've been on one.
Waiting would not generate nearly the cynicism if the error of removing the feature were acknowledged and a remedy committed to, even if the timeline is unclear. I would really be impressed if you could true your organization up around things like this.
- DBX_Pedro
Hey Orion C.,
Thanks for sharing your thoughts. We completely understand your concerns. Please know that we value everyone's feedback, and it helps us improve our processes.
I want to assure you that we’ve acknowledged the issue and are working hard to find a solution.
Our team is currently following our internal processes to address this.
We really appreciate your patience as we work through this. We’ll keep you in the loop as we receive more updates.
Thanks for being part of the conversation.
I still don't understand your answer within the current context. What has to happen to "find" a solution that your team already had? As a former software developer, that genuinely makes no sense to me. I just can't tell whether the source of this obfuscation is your communication style, or is instructed from the development team themselves. It doesn't really address my concern about this communication, almost at all. You keep stopping short of a commitment. Who is behind this?
I also echo @Orion C., 100%. The solution doesn't need to be "worked on".
But did see this today. https://www.cnbc.com/2024/10/30/dropbox-slashes-20percent-of-global-workforce-eliminating-500-roles.html
20% is big.
- DBX_Pedro
Hey everyone,
We just wanted to let you know that we’re working on it, but it will take a bit of time.
We understand that the time it is taking to resolve this situation hasn't been the best; however, we really appreciate your patience while we sort this out.
We’ll keep you posted as soon as we hear more from the team.
Thanks for understanding.
