Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

UncommonChamber's avatar
UncommonChamber
Explorer | Level 3
4 years ago
Solved

Bug with Copying Photo to Suggested Location

I keep running into a bug when copying photos and trying to save to the "Suggested Location" folder shown on Dropbox.com. When I choose the Suggested folder (which is indeed where I want the photos to be copied to) Dropbox instead pastes the copy right into the same folder the original photo is in. To get it to paste into the folder I want, I instead need to scroll down the list and choose the folder each time.

 

While dropbox shows the correct folder in the "Suggested" slot, hovering over it brings up the link to the folder I am copying from.

 

Details:

I'm using the dropbox.com web interface

macOS Monterey 12.4 on an M1 MacBook Air

  • Jay's avatar
    Jay
    4 years ago

    Thanks for the info. Could you try doubleclicking the suggested folder instead of single clicking it so that the folder is fully selected as the copy location?

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi UncommonChamber, thanks for bringing this to our attention.

     

    In order to understand what you're experiencing, could you attach a video showing the steps you're taking, while hiding any personal information?

     

    This will help me to assist further!

  • UncommonChamber's avatar
    UncommonChamber
    Explorer | Level 3
    4 years ago

    Here is a screen recording of the issue. 

     

    Steps shown:

    -Select "Copy" in dropdown on original file

    -Select the folder shown in "Suggested Locations" (note that on hover, the URL text in the bottom left does not show the URL for the Suggested Location, but instead for the folder that contains the original file)

    -Select "Copy"

     

    Result: Instead of copying file to the chosen Suggested Location, it simply copies it into the same folder that contains the original file.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the info. Could you try doubleclicking the suggested folder instead of single clicking it so that the folder is fully selected as the copy location?

  • UncommonChamber's avatar
    UncommonChamber
    Explorer | Level 3
    4 years ago

    Well I'll be danged, that works! Didn't realize that a single-click highlights the folder but doesn't actually select the folder, thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to hear it helped out! If you need any further assistance in the future, please let me know.

     

    Enjoy your week ahead!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!