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Ech0M4n's avatar
Ech0M4n
Explorer | Level 3
3 years ago

Camera upload failing

New PC, Windows with Swedish language (my old PC had English OS). Cable-connecting my Anroid/Samsung Galaxy S9 to the PC. I get the Dropbox "splash screen" and choose to Start Import. Then I get an ...
Camera uploads
desktop
Mobile
sync
Ech0M4n's avatar
Ech0M4n
Explorer | Level 3
3 years ago

Thanks for getting in touch! 🙂

Seems i had no less than three apps trying to do the same thing... 🙂

- OneDrive (Microsoft) - now disabled on PC and Gallery app on phone is now set to not Sync with OneDrive.
- PhoneLink (Microsoft) - now I have removed my phone from the list of devices on the PC App. Can't see how to disable the process itself.

(-Samsung Cloud ?)
- Dropbox - unfortunately the same error after disabling the two above and restarting my PC. The only difference now is that no new photos at all are imported to my Camera Uploads folder.

Not sure if this is new and/or expected behaviour, but Dropbox starts a whole lot of processes on my machine, Screen capture right after restart, and trying (and failing) to sync.


Let me know if there is something more I can do to help solving the issue. 🙂


Edit : I also just realized I am not Admin on my PC, I'll have a look at that in a bit. 🙂

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try using a different cable or USB port on your computer to see if this helps?

 

Regarding the processes when starting up, this normal for the Dropbox app.

  • Ech0M4n's avatar
    Ech0M4n
    Explorer | Level 3
    3 years ago

    I have tried different cables, and 3 different USB 3 ports, same error message.

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