Forum Discussion

Ech0M4n's avatar
Ech0M4n
Explorer | Level 3
3 years ago

Camera upload failing

New PC, Windows with Swedish language (my old PC had English OS). Cable-connecting my Anroid/Samsung Galaxy S9 to the PC. I get the Dropbox "splash screen" and choose to Start Import. Then I get an ...
Camera uploads
desktop
Mobile
sync
Ech0M4n's avatar
Ech0M4n
Explorer | Level 3
3 years ago

Hi!



I stopped limiting battery usage in the Dropbox app on my phone (as per the linked helöp centre article).
For the second setting, I could not find the Dropbox app in the list of apps to never sleep.

Still getting the same error message as before unfortunately. BUT uploading new photos to my PC anyway (after the error message) with some delay. So something good has happened. 🙂

Ech0M4n's avatar
Ech0M4n
Explorer | Level 3
3 years ago

Well, it seems to happen cable-attached or not, so I guess my phone does add the images to the Dropbox app, and after some time it is synced with my desktop. I guess I can live with this, just have to try to change my behaviour since a decade or so. 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

     Hi Ech0M4n,thanks for the info!

     

    it seems you're using a Beta version (171.3.6157) of our desktop app, which could be the culprit there. 

     

    Can you make sure that Early releases are set to off, in your account settings, and then try re-installing our latest stable?

    • Ech0M4n's avatar
      Ech0M4n
      Explorer | Level 3
      3 years ago

      Having the same error mesasage after re-installing and rebooting. 😞

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