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Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. All my settings are correct on my computer to take the files from my phone and add them to Dropbox, I have enough room in my Dropbox account, I can't seem to figure out why it just hasn't downloaded any new images since March.
Any help would be appreciated!
Thanks, Ashley
Hello everyone,
In order to fix Camera Uploads for your devices please make sure you have tried the following:
1) Install the latest Dropbox app on your device.
2) Enable / Reset Camera Uploads on your computer
Mac
- Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
- Choose "Preferences".
- Go to the "Import" tab.
- Uncheck and check again "Enable camera uploads for".
Windows
- Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
- Select "Preferences".
- In the window that appears, click on "Change AutoPlay Settings".
- In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
- Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
This will reset your Camera Uploads settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.
Note:
- Android devices: Select Connect as a Disk Drive from the status bar
- iOS devices: Unlock the device to allow camera uploads to continue
3) Enable / Reset Camera Uploads on your mobile device
iOS
- Open the Dropbox app, go to the “Recents” tab and tap the gear icon
- Under the Settings heading, select Camera Uploads
- You can enable or disable the automatic camera uploads feature, as well as the option to allow the feature to use cellular data or not. Please note that videos will not be automatically uploaded over cellular data.Android
- Open the Dropbox app
- Tap on the menu button
- Tap the gear icon
- Under Camera Upload, select “Turn on Camera Upload"You can also read more about the camera uploads feature on the following page: https://help.dropbox.com/photos-videos/camera-uploads-overview
If you experience issues with the Camera Uploads feature, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Thank you!
98 Replies
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- Megan
Dropbox Community Moderator
Hi langshipley, can you also send me a screenshot of the uploading process of your camera uploads, showing the number it's currently stuck on?
Hi, Megan apologies for the slow response. Been busy with other stuff and just got round to checking. It would appear that since my last message to you, the app has righted itself and it has started backing up properly to Camera Uploads again. I don't know what's happened because I have not changed anything. I guess that's the mysteries of technology every now and then, eh? Thanks again for your response. I appreciate it.
- Hannah
Ah, Hannah , speak of the devil. Well, speak of the non-backing up Camera Uploads. The issue has returned. I just tried to back up my photos from today and they are not backing up. What would you like me to do?
- Megan
It didn't give us a break for long, did it langshipley?
A basic sign out of the app, and clearing the cache through the app's settings would be fantastic. If this doesn't help, please send me a screenshot of the uploading process, in order for us to have visual too. Thanks!
it is really mysterious... i had the not working auto upload too. then the support suggested i should turn upload off and on again and it worked great again, for two weeks or so... now the problem is back - but in my case it only not works when i use mobile data, it works fine when in a WLAN.
so it is not a very big deal, because i can wait for the next WLAN i use - but it is strange, because all other apps work fine on my mobile.
even dropbox works in mobile mode great - i can upload manualy (and very quick), but the auto upload stucks and dont want to work.
a strange problem 🙂
I have an old iPhone 6s, 64GB, re-purposed for another person to use (meaning it has been reset to factory settings). New Apple ID created, new Dropbox Basic account created for this user, installed latest Dropbox version 344.2, running iOS 15.3.1 (the last version supported on this hardware).
I have set Dropbox to upload from the Camera Roll. I have made sure Background App refresh is turned on. But it never uploads a photo in the background. However, as soon as I bring the Dropbox app to the foreground i.e. display it on the screen, then any photo(s) I took are immediately uploaded to the Dropbox cloud.
I really want the auto upload in background to work for this user. I have done multiple tests by taking a picture and waiting to see if/when it gets uploaded by monitoring the Camera Uploads folder on a Windows web browser signed into the Dropbox account. As noted, it never uploads in the background,; it only uploads when I bring the Drobox app to the foreground on the iPhone.
On the iPhone, I cleared the cache by deleting the app and reinstalling. My iOS version is later than that required by the app. I have tried running the iPhone on its charger. None of this helped. There is plenty of space on the Dropbox cloud account and on the iPhone itself. I am running on WiFi.
I see from this thread that others have complained recently about a problem with this functionality. Is there still a known problem and if not, what might I try to resolve this?
thanks,
ARJB
- Hannah
