Forum Discussion

shelshot's avatar
shelshot
Explorer | Level 3
3 years ago

Camera uploads number on Dropbox don't match up to camera roll

Hi there, I am helping someone set up her Android phone to back up to Dropbox automatically. The number in Dropbox (5193) does not match what is on her camera roll (12K+). It took only a few hours t...
Camera uploads
Mobile
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi shelshot, thanks for bringing this to our attention.

 

It can take some time for that many images in the camera roll to upload to the Dropbox account.

 

Is the mobile connected to a stable and reliable WiFi network? Are there any messages in the mobile app saying that it is uploading or anything else?

 

This will help me to assist further!

  • shelshot's avatar
    shelshot
    Explorer | Level 3
    3 years ago

    Thank you so much for replying. She is on her home wifi which seems stable enough, she usually just uses mobile data though - I switched that off. I've included the below screenshot. She says she cannot click on the little camera icon at the top, it's greyed out. And so are the other options at the top. She has taken more than 7 photos this month too....

     

     

     

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