Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
JimmyInTN
10 months agoExplorer | Level 3
Can I access "My Documents" on a different computer?
I think my Windows 10 profile has gotten corrupted. On the login screen, there is no password box, just a link to Sign In and when I click that, eventually a dark gray box pops up with no text or anything in it. Eventually it closes and goes back to the login screen. In order to save room on the hard drive, I had the My Documents folder hosted on Dropbox. If I were to install Dropbox on an old gateway laptop I have, would I be able to get access to the My Documents that I had saved from my laptop that bit the dust?
8 Replies
Sort By
- Vicker
Super User
Hi, JimmyInTN ,
Assuming that your Windows 10 computer already synced the files to Dropbox, you should be able to retrieve them by installing Dropbox on your gateway laptop. Though, a faster way to confirm is to log in the Dropbox web interface (https://www.dropbox.com) through a web browser.
Cheers
- JimmyInTNExplorer | Level 3
When I log in to the Dropbox website though, My Documents is not listed. The only things listed are a few folders I shared online with a customer I was doing work for.
- Megan
Dropbox Staff
Hey JimmyInTN, I'm assuming you've also checked locally on the device, right?
If I were you, I'd search for some example file names using the File Explorer, to see if you can find anything there.
While you're at it, please feel free to check your events page, just to get an idea of your account's activity. Let me know if you see anything related to the missing files there.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!