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Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before t...
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the âselective syncâ in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorSyncing can take a lot of time, especially with 50k files. You can try changing the bandwidth settings in the app, however, aside from that, there isn't anything else that can be done to speed things up.
On top of Dropbox no longer working on my macbook, seems I can no longer access my files online in Chrome.
I get an "something went wrong on our end" error whenever I try to open a folder or a file.
whatâs going on ??
- Nancy
Sorry to jump in, toonafish3D.
Can you let me know whatâs the app version of your Dropbox app?
Also, Iâd like you to open a different browser on your computer, and let me know if you can access your web account from there.
Let me know when you have more updates!
Hey thanks Nancy.
The problem with accessing Dropbox in Chrome seems to be solved now.
My current Dropbox App version is 170.3.5866. I enabled Beta access in my preferences in the hope it would make a difference, but nothing has changed so far.
- Walter
Hey toonafish3D, sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment?
Is it still syncing or indexing the exact same number of files?
