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Forum Discussion
mattiaa
3 years agoExplorer | Level 3
Can no longer copy folder link from Mac OS Finder
hello, Mac OS Ventura 13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled the app, no dice. thanks.
Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.
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- Megan3 years ago
Dropbox Community Moderator
Hi The Cakewalker, can I please send you an email, in order for us to have a closer look into this?
- The Cakewalker3 years agoExplorer | Level 3
Hello Megan!
Yes, you are welcome.
Best!
- Gr8sons3 years agoHelpful | Level 5
FWIW I've been fighting this issue since first reported last February. Despite attempting every fix suggested by Dropbox, I've finally resigned myself to this feature not working.
Interestingly, it works if I force the configuration back to the NON Dropbox-is-nested-in-iCloud-folder. But that promptly triggers a warning from Dropbox that I don't have it configured correctly and will soon be disabled.
Since I don't need to copy a Dropbox link very often, my workaround is to use a browser to navigate to my Dropbox account and copy the link from there. This at least is reliable.
- Megan3 years ago
Dropbox Community Moderator
- windwisher3 years agoNew member | Level 2
For quite a while now (many months) when I right click in my Mac finder and select "create dropbox link" there copy is blank and there is nothing to paste. I am using an iMac with Monterey, but this happened with previous OS versions as well.
My business partners who are also using dropbox just started experiencing this same problem in the last few days. They have not made any changes to their hardware or software.
Any ideas? I have searched forum, installed and re-installed dropbox, etc.
- Megan3 years ago
Dropbox Community Moderator
Hey windwisher, sorry to hear you're having issues with this.
What's the desktop app's exact status and version as shown in your menu bar at the moment?
Note that you can use these steps to create shared links for your files in the meantime.
Keep us posted!
- windwisher3 years agoNew member | Level 2
The status says "your files are up to date".
The version number is v184.4.6543.
Interestingly, when I went into dropbox.com and tried to tried to create link to share, I received a message saying that my files may contain phishing content. This is not possible and happens with any file or any file type, or directlory, that I try to create a sharable link from. I've attached a screen shot.
- Megan3 years ago
Dropbox Community Moderator
Hi windwisher, I think this might have been the culprit.
It sounds like your shared links may have been banned.
If it's been a while since you first got this error message, may I reach out via email to have a further look into this matter?
Let me know and I'll use the email address that's connected to your profile here, in our Community.
- windwisher3 years agoNew member | Level 2
Yes, it has been a while that I've been receiving this message. Since then I have had my assistant create links for me. But, in the last few days my assistant and my two partners can no longer create links.
Yes, you can contact me via email, thank you!
- Megan3 years ago
Dropbox Community Moderator
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