Forum Discussion

Florin F.'s avatar
Florin F.
New member | Level 1
11 years ago
Solved

Can not upload files from Android app

Hello,

I have been trying to upload files to my dropbox using the Android app for the last few days and I keep getting this error when I click on Upload button: "Unknown Error, please contact customer support.".

Anyone knows why is this error appearing and how can I solve it?

I have reinstalled the application and it's still not working.

Thank you!

sync
  • AntonioC's avatar
    AntonioC
    11 years ago

    Hey everyone! We have released an update that fixes this issue. You can install this update by going to the Play Store, searching for "Dropbox" and tapping "Update".

    Thank you all for your patience!

14 Replies

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  • Steve B.34's avatar
    Steve B.34
    New member | Level 1
    11 years ago

    Since the upgrade to 3.0.5 on my android phone a couple of days ago, I'm getting this error as well. I have tried the uninstall/reinstall - no change and no info beyond the cryptic/useless error message.

  • Madelene H.'s avatar
    Madelene H.
    New member | Level 1
    11 years ago

    I have the same issue. I too uninstalled and reinstalled the app with no success. Would be greatful for any help you could give me.

  • Beny O.'s avatar
    Beny O.
    New member | Level 1
    11 years ago

    I'm having same problem also. Tried reinstall, unlink, clear cache, reboot, still the same.. pls help to resolve this asap...

  • Kiril P.'s avatar
    Kiril P.
    New member | Level 1
    11 years ago

    Same with me...

     

    SOLUTION - Uninstall the latest version, download and install the previous - and Dropbox will be working again! 

  • B. D.'s avatar
    B. D.
    New member | Level 1
    11 years ago

    Where do i get the older version.do you have a link? Thankyou

  • Bruce's avatar
    Bruce
    Icon for Dropbox Staff rankDropbox Staff
    11 years ago

    Hi everyone!

    We're aware of the issue and are working on a temporary fix. We hope to have an updated release out shortly. Thanks for your patience in the meantime!

  • AntonioC's avatar
    AntonioC
    Icon for Dropbox Staff rankDropbox Staff
    11 years ago

    Hey everyone! We have released an update that fixes this issue. You can install this update by going to the Play Store, searching for "Dropbox" and tapping "Update".

    Thank you all for your patience!

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