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olofedsinger's avatar
olofedsinger
Explorer | Level 4
7 years ago
Solved

Cancelling an upload

By mistake my Dropbox started to upload my whole desktop, instead of the folder I thought (and still think) that I marked. Now I can't find a way to cancel the upload, and it says it will take severa...
sync
upload
Web
  • Walter's avatar
    Walter
    7 years ago

    Hey there olofedsinger  - how are you today?

    If I understood correctly, you're uploading files through our website (not using the desktop app) and you mistakenly uploaded more files/folders than you meant to.  

    In that case, all you need to do is close your web browser to cancel the upload completely. If any files were uploaded before doing this, you should be able to delete them as needed. 

    Let me know if I'm missing anything here please. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

I'm not sure why this is happening for you olofedsinger  - could you try using another browser or an incognito window after having cleared your browser's cache with no extensions or plugins running? 

If the issue persists, please send me a screenshot of any errors you might be getting to investigate further. 

Thanking you in advance. 

olofedsinger's avatar
olofedsinger
Explorer | Level 4
7 years ago

This is very strange. I have now tried Safari, Firefox and Chrome incognito, and it's everywhere the same: Nothing happens when I drop the files where it says I should drop them, and when I try to use the function Upload files, I get my whole desktop although I only mark the file I want ... Unfortunately, I don't get any messages about the problem.

    • olofedsinger's avatar
      olofedsinger
      Explorer | Level 4
      7 years ago

      From what I can understand I follow these steps. I'm using dropbox.com. And I cannot add my screen shot here either. :)

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        I'm sorry this persists olofedsinger  - I've gone ahead and sent you a brief message to your Dropbox associated email address so we can have a further look into this with all of my tools at my disposal. 

        Take a look at your inbox (ticket with ID:9194507 ) and we'll take it from there. 

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