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Halil A.'s avatar
Halil A.
New member | Level 1
10 years ago
Solved

Cannot establish a secure connection

Your computer will compare your system date to the expiration date of our SSL certificate. If your system time is stuck in the past or so far in the future that it is outside of Dropbox's SSL certifi...
desktop
Error Messages
sync
  • Rich's avatar
    Rich
    9 years ago

    There isn't anything for Dropbox to fix. Issues such as this are almost always caused by something specific to the computer, and are not a wider Dropbox issue that they have control over.

    Possible causes are antivirus or firewalls interfering with the connection, incorrect date and time settings, etc. See the following help article for more information.

    https://help.dropbox.com/sync/files-not-syncing 

  • wdalston's avatar
    wdalston
    8 years ago

    In updated and related news, I went into settings and turned off Proxy. Bingo! Now DropBox is updating automatically. (This despite the corporate firewall that evidently exists, or maybe I just imagined that.)

     

    Either way, your suggestions are much appreciated.

langsstangs's avatar
langsstangs
New member | Level 2
9 years ago

This has worked flawlessly on all my computers for over 2 years.  Now Im getting this error and cant fix it.  Ive tried reinstalling, ive tried using your troubleshooting.  The date and time are spot on. I dont run virus protection, only windows defender, as i dont surf the web on this computer. Something is not right.  Its a surface 4 pro with windows 10.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago
Dropbox Preferences have the Proxy setting set to No Proxy?

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