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Forum Discussion
Halil A.
10 years agoNew member | Level 1
Cannot establish a secure connection
Your computer will compare your system date to the expiration date of our SSL certificate. If your system time is stuck in the past or so far in the future that it is outside of Dropbox's SSL certificate expiration date, a secure connection will not be established. This is easily corrected by changing your system time to the current date...
There isn't anything for Dropbox to fix. Issues such as this are almost always caused by something specific to the computer, and are not a wider Dropbox issue that they have control over.
Possible causes are antivirus or firewalls interfering with the connection, incorrect date and time settings, etc. See the following help article for more information.
https://help.dropbox.com/sync/files-not-syncingIn updated and related news, I went into settings and turned off Proxy. Bingo! Now DropBox is updating automatically. (This despite the corporate firewall that evidently exists, or maybe I just imagined that.)
Either way, your suggestions are much appreciated.
15 Replies
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- wdalston8 years agoHelpful | Level 5You are probably right! The new year is an *ideal* time to roll out more security protocols and break something! Thanks.
- wdalston8 years agoHelpful | Level 5
In updated and related news, I went into settings and turned off Proxy. Bingo! Now DropBox is updating automatically. (This despite the corporate firewall that evidently exists, or maybe I just imagined that.)
Either way, your suggestions are much appreciated.
- Eletros8 years agoExplorer | Level 4Omg Yes! it worked! i haven't been able to connect discord and at one point i couldn't connect One drive. Weird to think it was the proxy .-.
- jamesbnh8 years agoNew member | Level 2sent me to correct help page about changing proxy settings. For some reason my Dropbox preference setting was on auto detect fro proxy. I didn't change anything, so i guess someone updated something and it changed or became an issue. Any way, changing proxy setting to no proxy and rebooting iMac solved the issue.
- stevewrightuk6 years agoExplorer | Level 3
Had the same symptoms on my PC. Turned out that I was running a program called Fiddler at the same time. Stopping that and restarting Dropbox fixed the problem.
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