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Twopan's avatar
Twopan
Explorer | Level 3
17 days ago

Cannot remove sharing restriction from my Dropbox account.

I have received an email for the third time saying I have been banned from sharing for exceeding bandwidth limit. I had no idea such a restriction existed. I have a basic Dropbox account, but have bu...
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Twopan's avatar
Twopan
Explorer | Level 3
17 days ago

Hi Megan- thanks. No, the files themselves don't seem to be the problem. I don't get any specific errors. The suspension always refers to exceeding bandwidth. It is now five days since I got the last email from Dropbox saying I was banned from public sharing. However the unban link still does nothing. I get the same error message each time' something's gone wrong. Contact support'.  Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Hi Twopan, we'll get to the bottom of this together! 

    Can you send me a screenshot of the message you mentioned, in order for me to have a visual too? 

    You also mentioned that the files don't seem to be the problem. Do you mean that you can share an individual file without any issues? 

    • Twopan's avatar
      Twopan
      Explorer | Level 3
      17 days ago

      I have just shared a file from the online version of Dropbox and it accepted the share. So does this mean my sharing capability s back on? I've attached the screen shot of the error message I get whn clicnking the 'unban' link.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        17 days ago

        Hey Twopan, thanks for that! 

        I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there.

        Thanks a bunch!

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