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Forum Discussion
Cannot see "Make available offline" option on Windows 11
Device
Lenovo Legion with Windows 11
Operating System/Browser (if using the web)
N/A
Dropbox App Version (if using the app)
231.4.5770
Syncing Status
Downloading
Question or Issue
When I right click on a file or folder, I don't see the option "Make Available Offline", which I do see in my other computers. This is a fresh dropbox install. I need this option because I like having my whole library synchronized, but only download files as needed.
This is my dropbox current status
This is how the context menu look like:
As you can see, there is no "Make available offline" or "Make online-only" options in the menu.
I have checked different threads in the forum but nothing seems to work for me.
15 Replies
Replies have been turned off for this discussion
That’s a good question to bring up. Sometimes the options that appear can depend on which device or operating system you’re using, as well as the exact sync status of the files. If you’re not seeing the “online-only” option, it might be worth checking if your app is fully up to date or if the feature is available on your current plan.
My computer ran out of hard drive space so I cannot think anything anymore. I have plenty of files that are fully synced, but none of them have a green check mark. I also still don't have the "only-only" option on them.
Lalia, I have two different computers, both with Windows 11 Pro. I have dropbox in both them. Here's a screenshot of the same file in both computers:
No "online-only" option here (dropbox version v233.4.4938).
The option does show here (dropbox version v233.4.4938 as well)
- Hannah
Dropbox Community Moderator
Hi again, jpugarte1_, thanks for the screenshots and the update.
From what I could see from a previous screenshot of your Dropbox folder's properties, it seems like you have many files in your Dropbox folder.
The desktop app has a soft limit of 300k files, and if you're on that number (or close, or over that number), the app's performance might decline.
Have you tried using selective sync to remove some folders from the Dropbox folder completely, to see if that helps with the situation?
Hey Hannah thanks for your message. I can check that. What I don't understand is why the exact same version of dropbox and the same file library works well in one device and not on the other. I do not want to use selective sync because the whole purpose of having dropbox is to have all my files "visible" on my hard drive, but only have the ones that I need "physically" on the drive. Having to exlude folders from showing up on my computer (even if they are not physically on the drive) defeats one of the purposes of the app.
At any rate, are you suggesting that if I turn on "Selective sync" the other dropbox options will show up on my context menu?
- Hannah
I totally understand what you mean.
It's just a way to see if that makes things better for you in general and subsequently with the "make online-only/available offline" option that's missing.
A way to make sure the app otherwise works as intended.
