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thenoob's avatar
thenoob
New member | Level 2
3 years ago

Cannot upload mp3 - "file type not supported"

what gives mp3 files approx 45mb in size, have alot of them, tried doing them in tiny batches everytime i get a prompt "file type not supported" its an .mp3 file , ive uploaded thousands of them, n...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi thenoob, thanks for bringing this to our attention.

 

Are you uploading the file to your own account, or using a file request to another account?

 

Do you have the Dropbox desktop application installed? Are you able to move the mp3 file into your Dropbox folder to sync to the site?

 

This will help me to assist further!

thenoob's avatar
thenoob
New member | Level 2
3 years ago

I have the desktop installed yes.  But I always prefer to use the Online one.

I could try it that way I guess and see if it works, ive never had an issue before

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey thenoob, sorry to jump in, but could you clear your browser's cache or try another browser and let us know if you get the same results?

     

    If you do, I'd appreciate a screenshot of the error you're getting so that we can have a visual too. 

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