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Georgesmiley's avatar
Georgesmiley
New member | Level 2
5 years ago

Can't clear sync queue which is blocking all other syncs

My Dropbox account on my work Windows 10 laptop has stopped working.   this seems to be because it's stuck trying to sync a file that no longer exists:   It's been doing this for days....
desktop
sync
windows
phoebelynphotography's avatar
phoebelynphotography
New member | Level 2
3 years ago

Hi Walter, thanks for your help!

 

My desktop is a 2020 iMac with macOS Ventura 13.5.2. and my Dropbox app is v185.4.6054. I tried a few things, and afterwards, the ~8GB folder I've been to trying to upload for over a week successfully uploaded!

 

However, before this occurred, when I moved files that are being uploaded out of my Dropbox folder and dragged them back in, they wouldn't show up in the Dropbox upload monitoring tab on my menu bar. I knew there should've been more files set to upload, but Dropbox was only showing 16 or so items uploading at a time. It was super laggy, showing about 16 items trying to upload at once. Then I started typing this response, and when I looked back at Dropbox everything had uploaded! Weird. But I'm so glad it finally synced.

 

Thanks again for your help.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries phoebelynphotography - I'm glad to hear it's sorted now and thanks for keeping us in the loop too.

 

See you around the Community and take care!

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