Forum Discussion

njet01's avatar
njet01
Explorer | Level 4
3 years ago

Can't Create A New Folder via Laptop nor iOS device?

So I'm trying to do something so simple and mundane eg. create a new folder, but apparently Dropbox can't do that and refuses to create a new folder and simply states "Can't Create New Folder" (very ...
Create
Error Messages
Mobile
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there njet01 - sorry to hear about this.


Could you please clarify your device's OS version and the version of the Dropbox app installed there as well?

 

Did you try clearing the app's cache at all since you first noticed this by the way?

 

If you did and the issue persists, please send us a screenshot of the exact error you're getting so that we can have a visual too.

 

Thanks!

njet01's avatar
njet01
Explorer | Level 4
3 years ago

Tried to create the folder again on my laptop after following your instructions with no change "Can't create folder" displays on my screen, so I went over to my iphone 12 and followed the instructions,

Cache Cleared on on ios device, no change in the error, with the following error displayed on my ios device:

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info, njet01.

     

    On your computer, are you using the local Dropbox folder to create the folder, when you're getting the error?

     

    Have you tried through the website instead?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!