Forum Discussion

Ted G.'s avatar
Ted G.
Collaborator | Level 8
7 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

That is a little strange indeed chrisreedfilm. :thinking:

 

Do you get any errors at all when trying to move Word files into Dropbox? If so, please send along a screenshot of that, excluding any personal info.

 

Also, can you let me know which version of the desktop app you have installed?

 

Keep me posted!

chrisreedfilm's avatar
chrisreedfilm
Explorer | Level 4
6 years ago

Hi, Daphne.

 

No - I get no errors. Just as others have describe, the file merely bounces back to its source location, without copying or dragging. I am running Dropbox verion 94.4.384, in Catalina. This only happens with Word, and only one way, TO Dropbox, and not FROM Dropbox.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the additional info chrisreedfilm!

     

    Just in case you missed my previous post, I'd like to let you know that our team is indeed aware and working on this at the moment.

     

    In the meantime, there are a few suggestions that others have mentioned here that you can try as a work around. A potential workaround would be by entering the below command in Terminal:

     

    xattr -d com.apple.quarantine "<folderpath>"


    Replacing "<folderpath>" with the full path to the affected folder.

     

    Let me know if this helps!

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