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dixiegirl's avatar
dixiegirl
Helpful | Level 5
3 years ago
Solved

can't find scanned documents from phone

I used to have no issues with finding my mobile scanned documents on my dropbox.  As of today...I can't find them on my dropbox account. Where are they? Where are they going after I save? What am I n...
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  • Jay's avatar
    Jay
    3 years ago

    Hi dixiegirl, thanks for bringing this to our attention.

     

    Are you able to locate the files from the events page?

     

    Is it possible they were deleted from your account?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dixiegirl, thanks for bringing this to our attention.

 

Are you able to locate the files from the events page?

 

Is it possible they were deleted from your account?

 

This will help me to assist further!

dixiegirl's avatar
dixiegirl
Helpful | Level 5
3 years ago

Found my error-

I wasn't able to find in recents and nor where they deleted;  However, I did find my error:

 

for some reason, my scanned documents (now) default to be saved to a folder on my desktop- I don't remember doing this set up specifically.  But I went to do a trial scan and saw that I need to click the  "scanned" folder location for the document to be saved into. I don't know why this default folder changed- which is something that could be looked at the program-development level. 

Thank you. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    It sounds like everything is back on track now dixiegirl, right? 

     

    If you need anything else, we'll be one post away! 

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