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Vitamin Bread's avatar
Vitamin Bread
Explorer | Level 3
4 years ago

Cant' follow a folder

Hi. I'm trying to follow a folder, the settings are set to "Files added" and "As activity occurs", but I hadn't gotten a notification even once so far, after over 10 files were uploaded. I do get oth...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Vitamin Bread, have you added no-reply@dropbox.com to your contacts list?

Could you try unfollowing and then following it again?

Keep me updated with any progress!
Vitamin Bread's avatar
Vitamin Bread
Explorer | Level 3
4 years ago

Yeah, I've done both, but it didn't help. Some files were uploaded 6 and 1 days ago and I still got 0 notifications.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey there, Vitamin Bread, I hope you're doing wel!

    Did you receive an email confirming that you're following a folder?

    In case you didn't, feel free to repeat once more the unfollow process, and then check for two things:

     

    (1) if you got the confirmation and (2) if you got any notifications about the updates.

    • Confuzed's avatar
      Confuzed
      New member | Level 2
      3 years ago

      Having the same issue. The feature is broken.  Please fix.

      Thanks

      • Confuzed's avatar
        Confuzed
        New member | Level 2
        3 years ago

        Ah, it finally sent an update after about 20-30 mins. 

         

        Thanks

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