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wa4ywm's avatar
wa4ywm
Helpful | Level 6
3 years ago
Solved

Can't seem to properly share a folder of photos

I am new to Dropbox and am having problems with folder sharing.   I have read the Dropbox help on sharing and I have looked at several questions in the forum. They all seem to say the same thing wh...
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  • wa4ywm's avatar
    wa4ywm
    3 years ago

    Megan and Hannah

     

    Thank you for your direct comments and answers. I realize that I was trying to do something that cannot be done with my account - restrict access with a link.

    Thus, I am going to have my users create accounts so that I can restrict access.

    Thanks again.

     

wa4ywm's avatar
wa4ywm
Helpful | Level 6
3 years ago

I am going to ask a question in what I hope is a direct manner so that I can get a direct answer.

 

I wish to be able to send a link to a folder to be used only by people I invite. How can I provide them access without going through the Share Folder process?

 

So far the only way this seems to work is if the person creates an account when presented with the Add Dropbox icon in the email sent to them when I click Share Folder in the Share this Folder dialog. I would like to avoid having them create a account - this just complicates everything.

 

This has turned into a VERY frustrating experience.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey wa4ywm, what you need to do is share a link to the folder.

 

You need to keep in mind though, that the link will need to be a "can view" one specifically.

 

So far, I understand that you're sending a "can edit" one instead, so you'll need to follow these steps.

 

That way, your recipients won't need to add the folder to their account. They won't even need an account to access the folder.

 

I hope this helps!

  • wa4ywm's avatar
    wa4ywm
    Helpful | Level 6
    3 years ago

    Hannah,

    I have been following the steps you refer to. I send the link to a person. The person is listed under "Who can access" in the "Share this folder" dialog.

     

    When the person clicks on the link in their email, Dropbox displays a screen saying "You don't have access". ???

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi from me as well, wa4ywm!

       

      Can you send us a full screenshot of what they see on their end? 

       

      From what you describe, it’s possible that they’re trying to access a shared folder instead of a shared link (which are two different things).

      • wa4ywm's avatar
        wa4ywm
        Helpful | Level 6
        3 years ago

        Nancy   Here is the screen shot you requested.

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