Forum Discussion

AmyKC's avatar
AmyKC
New member | Level 2
4 years ago

Can't share a folder get message: "Folder updates in progress. Please try again later"

I am trying to share a folder to gather photos from my wedding from guests. I have managed to share it with 41 people, but now I am getting a message "Folder updates in progress. Please try again lat...
Dropbox Basic
Error Messages
Share
Shared Folders
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for giving that a go, brainstormshelter!

 

As an extra step, can you please try to share another folder with another user and let me know if you receive the same error there, as well?

 

I’d like to make sure that this isn’t folder-specific.

brainstormshelter's avatar
brainstormshelter
New member | Level 2
3 years ago

I ended up having to delete the dropbox app from my computer and then reinstall it.

  • FAIRTILE's avatar
    FAIRTILE
    New member | Level 2
    3 years ago

    I had the same problem.
    I tested the empty cache solution with no joy.

    Then I tested sending to 1 user still same problem.
    Then I tested less text in the note field... that worked.

    I tested slots of text thereafter and then homed in on 1 specific word that causes the issue.
    The word is "email"
    I changed the text from "email" to "@mail"
    THEN  I could share the folder.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!