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MarthinGrobler's avatar
MarthinGrobler
Explorer | Level 3
6 years ago

"check your internet connection and try again" When trying to share a file?

Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%.  Working on a Macbook Pro...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey everyone, thanks for nudging me back and sorry to hear that you're all having trouble with this. 

 

Could you let me know if you're able to share the folder or file using the website?

 

Also, is this issue happening only with a specific email or domain? 

  • Righ's avatar
    Righ
    Explorer | Level 4
    6 years ago

    I'm finding that it fails with every e-mail address that I've tried, up to 15 so far. 

     

    As I've already noted, I'm one of the ones who can share using the website. 

     

    I've checked my System Preferences>Security & Privacy>Privacy and the App has full permission:

     

    Privacy settings Mac OS Catalina

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for letting me know, Righ. 

       

      I tested this out from my end, and I'm able to share content using the desktop app. Could you check if the issue persists for you as well?

       

      If it is, let me know the desktop app's version by hovering over the Dropbox icon that's next to your computer's clock. 

      • ElSid1's avatar
        ElSid1
        Explorer | Level 3
        6 years ago

        As previously mentioned, I'm on Windows 10 {Build 2004} and Linux {Mint 20 Cinnamon}. On Windows 10, looks like I was upgraded last night to Dropbox Ver. 108.4.453. Same issue as my screenshot above. Dropbox has full permissions and the folder is confirmed NOT to be "read only" attribute, in Windows, for the entire Dropbox folder, not just the subfolder. I tried gmail and yahoo linked accounts, same error.

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