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faustlaw
8 years agoExplorer | Level 4
Clean My Mac update caused TOTAL FILE RESYNC
I just updated clean my mac ran it and now my Dropbox is resyncing ALL THE FILES. What went wrong? I don't want this to happen again.
Thank you.
Hi, that's Volodymyr from MacPaw, company that developed CleanMyMac app.
Thanks for contacting us on that, we've located what exactly causing that and fixed that. So with the upcoming update of the app this will be fixed.
Have a great day!
Regards,
Volodymyr
21 Replies
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- faustlaw8 years agoExplorer | Level 4
I have done this several times but it does NOT IGNORE. Dropbox cache shows up every time and I have to de-select it to stop the re-indexing problem. Help!!! Any other ideas????
- faustlaw8 years agoExplorer | Level 4Yes, it is but how do I get the "add to ignore list" to stick?? The DB cache shows up on every clean. Help!!
- graemetic8 years agoExplorer | Level 4
Spoke too soon! Just ran the maintenance utility on CleanMyMac 3 and now have a couple of hours of frustratingly slow performance as my 55,000 dropbox files resync! CMM is definitely going in the bin now.
- arigoldfilms8 years agoCollaborator | Level 10I suggest CleanMyMac customer service if the Ignore List isn't sticking for you. They'll reply within a day or two. Please share the solution with this forum.
- faustlaw8 years agoExplorer | Level 4
I think it's the maintenance utility also. I just ran clean, unchecked the DB related files because it doesn't ignore DB file and no sync. THEN AFTER maintenance, it's resyncing again. I hate this. Please HELP!!!!
- faustlaw8 years agoExplorer | Level 420170723_085010 It's resyncing now, not re-indexing. What is going on with CMM? I may have to dump it. It's interrupting my work.
Any new suggestions? - faustlaw8 years agoExplorer | Level 420170723_085119 I updated to latest stable version and still having the problem.
- faustlaw8 years agoExplorer | Level 420170723_085408 I have tried to use ignore list but it doesn't stick for next clean.
- faustlaw8 years agoExplorer | Level 420170723_085447 It doesn't stick. Next time DB files show up again. I uncheck them now. However, it just happened again -- resyncing 400,000+ files. Ugh. I think maintenance may be doing it now?
- arigoldfilms8 years agoCollaborator | Level 10Definitely contact CleanMyMac tech support. They will help.
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