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Forum Discussion

boroman's avatar
boroman
Helpful | Level 6
3 years ago
Solved

Cloud icon with arrow on some folders/files (Mac issue)

I am working with dropbox for over 8 years but since last few weeks some sci-fi things are blocking my workflow with dropbox. I saw cloud icon w/arrow pointing down next to some (random) folders & fi...
desktop
Dropbox Basic
sync
  • Walter's avatar
    Walter
    3 years ago

    Hey there boroman, welcome to our Community and happy Monday!
     

    It sounds like you updated to new version of the desktop app for Mac OS and you're referring to online only files/folders.  

     

    Note that a cloud icon with a down arrow means your file or folder is synced and online-only until it is opened. 

     

    “Synced” means that any changes you make to this file or folder are reflected everywhere you access your files in Dropbox. “Online-only” means that you’ll need to be connected to the internet to initially open this file or folder. Once opened, this file or folder will become available in the desktop app to be opened at any time.

     

    Also note that you can adjust your syncing settings through the app's preferences under the Sync tab, if needed. 

     

    I hope this helps!

RallyXS's avatar
RallyXS
Helpful | Level 5
3 years ago

Hi,

 

No, I have files with those 2 icons, as well as folders.  I've been in touch with support, and it's to do with iCloud, but even turning iCloud off I have the same issue and can't access files.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey RallyXS, what happens when you quit Dropbox, and try to access the file then? 

 

Do you see any errors?

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