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Forum Discussion

boroman's avatar
boroman
Helpful | Level 6
3 years ago
Solved

Cloud icon with arrow on some folders/files (Mac issue)

I am working with dropbox for over 8 years but since last few weeks some sci-fi things are blocking my workflow with dropbox. I saw cloud icon w/arrow pointing down next to some (random) folders & fi...
desktop
Dropbox Basic
sync
  • Walter's avatar
    Walter
    3 years ago

    Hey there boroman, welcome to our Community and happy Monday!
     

    It sounds like you updated to new version of the desktop app for Mac OS and you're referring to online only files/folders.  

     

    Note that a cloud icon with a down arrow means your file or folder is synced and online-only until it is opened. 

     

    “Synced” means that any changes you make to this file or folder are reflected everywhere you access your files in Dropbox. “Online-only” means that you’ll need to be connected to the internet to initially open this file or folder. Once opened, this file or folder will become available in the desktop app to be opened at any time.

     

    Also note that you can adjust your syncing settings through the app's preferences under the Sync tab, if needed. 

     

    I hope this helps!

vavelar's avatar
vavelar
Explorer | Level 4
3 years ago

Yes, I have the same experience. A single file, with both the green checkbox and cloud with down arrow. Even after I right mouse click and "Make available offline" the cloud arrow stays. Not sure why the picture is fuzzy, but you get the gist.

Behavior is as other have stated. I can't access the file offline until I open it, and THEN the cloud goes away. This is not a practical solution to do with the 50,000 files.

 

This is NOT working anywhere close to the way it was before Dropbox moved to the new location on Mac.

Question is, what is Dropbox doing about it and when can we expect a fix.

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi vavelar, could you try contacting the support team directly for them to investigate this in more detail?

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