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Forum Discussion

scarkeet's avatar
scarkeet
New member | Level 2
6 years ago

Computer backup "can't backup without permissions" error for Documents folder. How can I fix this?

I'm trying to have DB back up my documents folder, but it keeps saying "cant backup without permission". Ive already set it to read and write for all users. How do I fix this?
Computer Backup
desktop
Error Messages
sync
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi scarkeet, I'm sorry to hear you're having trouble with this!

 

Can you let me know which version of the desktop app you have installed at the moment and your OS version?

 

Also, are you trying to set this up on a profile that has admin permissions on the computer?

 

Let me know - thanks!

  • montygg's avatar
    montygg
    New member | Level 2
    6 years ago

    Hey, I'm also having this issue.

    I'm pretty sure i've got the latest version of drop box and even though i've got everything set to 'read & write' and tried all the different options.

    Any Advice?

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for joining us montygg!

       

      If you haven't already, can you let me know if you've checked out the steps under "Troubleshoot computer backup" in this article?

       

      More specifically, if you've allowed access to files and folders for Dropbox in your device's settings.

       

      Keep me posted!

      • dominicperry's avatar
        dominicperry
        New member | Level 2
        6 years ago

        I have the same problem. I've run the commands in Terminal shown in the linked page (linked from the Dropbox app when you get the error), I've allowed Full Disk Permissions for Dropbox and run Disk First Aid. I've rebooted repeatedly. No change. The error persists.

        MacBook Pro 2015, 15", MacOS 10.15.7

         

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