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Forum Discussion
Computer backup "can't backup without permissions" error for Documents folder. How can I fix this?
I'm trying to have DB back up my documents folder, but it keeps saying "cant backup without permission". Ive already set it to read and write for all users. How do I fix this?
Hi @Jay,
I followed steps to pull the exact folder location using terminal, so I think I have it correct. I have two Dropbox accounts on my computer, though; one personal and one for work. Does that matter?
All of the other steps seem to work (i.e. no errors), but this first one does not. If I remove ~/.dropbox-master from the first command line, it also works (no error).
Appreciate your help!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorTry using the file path for the personal Dropbox account, not the work account, to see if this helps.
@Jay,
I entered the command: sudo chflags -R nouchg "/Users/myname/Dropbox (Personal)" ~/.dropbox ~/.dropbox-master
Got the error: /Users/myname/.dropbox ~/.dropbox-master: No such file or directory
Similar to the work account, if I leave off ~/.dropbox-master I do not get an error message.
- JayMost likely then the folder isn't there any more, perhaps it was previously deleted.
@Jay,
Sorry, I'm not sure I know what you mean. What "folder" are we talking about? Both of my Dropbox folders are in the same general location (users/myname/Dropbox...), but perhaps I'm entering things wrong or pulling the pathname incorrectly? If you have specific instructions that I should try on that front, please let me know. I have gone to Finder, right-clicked on the folder, held the Option Key, and then selected Copy "Dropbox (CATCH Global)" as Path name, which yields: /Users/myname/Dropbox (CATCH Global)
If the folders aren't there any more, why does the error go away when I remove "~/.dropbox-master"? And why do all of the other commands appear to work? What does the "~/.dropbox-master" refer to? How can I find where this "folder" lives?
Thanks again for all of your help!
- JayThat dropbox-master folder could have already been deleted on a previous occasion, which is why the system isn't detecting it when you're trying to make changes to that folder.
Jay,
So, if the .dropbox-master file is deleted, do I need to recreate it in order to use the sync/backup function? If so, how should I recreate it?
I just want to use the sync/backup functionality with my Documents folder. What I've been trying to figure out is HOW to do this; I'm less interested in understanding the error message's meaning than I am in determining the next step to resolve the issue and get the automatic backup functionality working on my machine.
With that in mind, what is the next step I should take toward that goal of turning on sync for my Documents folder? And ideally, all of the ensuing steps.
Thanks again for all of your help!
- JayIf you're still getting the permissions error message when trying to set it up, I'd recommend contacting the support team directly for further assistance, since they'll be able to investigate it in more detail.
