Forum Discussion

nathan s.2's avatar
nathan s.2
New member | Level 1
11 years ago

conflicting copies and deleted files still appearing

For weeks now we have been seeing the same users getting conflicting copies in there group dropbox folders. These users won't ever open these specific files therefore don't understand why the same fi...
desktop
sync
andrew_s's avatar
andrew_s
Explorer | Level 4
9 years ago

Jane

 

All my computers are running Dropbox 26.4.24. The primary computer is on Windows 7 Pro and the (two) secondary computers are on Windows 10 Pro.

 

The conflicted file issue occurs when syncing to either of my secondary computers.

 

There is no Network Access Server involved. In each case the Dropbox folder is on the main hard disk of the computer involved.

 

There are no other media or photo systems accessing the Dropbox folder.

 

The file-types affected are usually a mixture, but the problem often happens with some (but not all) .pst (Outlook) files in a folder of archived copies. However Outlook itself is not running on the secondary machine and the copies on the primary machines are not the live files (which are held outside the Dropbox file tree) but copies taken when Outlook is not running there. 

 

I look forward to hearing from you.

 

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey andrew_s, 

 
Thanks for the swift reply, much appreciated! 
 
I’d be more than glad to investigate more through our support channel, so that we work on an example file together and locate the potential causes, since you mention that this is device-specific. There, I could add more members of the team to have a look into that, as well. 
 
Please write in to support, mentioning some example filenames and let me know in your reply once you have done so, just to locate your ticket. 
 
Will be awaiting your reply!
 
Warm regards, 
JaneA
  • andrew_s's avatar
    andrew_s
    Explorer | Level 4
    9 years ago

    JaneA

     

    Please see ticket #5937195

     

    Incidentally one does not get on-screen confirmation when a ticket is accepted, the user is just redirected to the general help pages. So I ended up raising three trouble tickets before email confirmations started to arrive!

     

     

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago
      Hey andrew_s, 
       
      Thanks for the ticket ID, much appreciated!
       
      I 've made sure that our discussion here has been transferred on our Support channel and the case has been sent for further review to a specialist, who will better advise on how to have this resolved. 
        

      Again, your cooperation means a lot to me, I was to glad to work on that with you. 

       

      If further help is required, just let me know here. 

       

      Kind regards, 
      JaneA
      • csharon's avatar
        csharon
        New member | Level 2
        9 years ago

        We are actually having this issue as well. It varies with Excel and adobe products whether is be photoshop or indesign. The users don't even have to be logged on or working on the folder and conflicting copies will appear. They are all working in seperate folders, all windows 10, and it seems to happen when the machines are syncing when the users first log in for the morning.

         

        We have our machines set to never turn off, never sleep, and users may log out at best.

         

        Hopefully support has some more information why this is happening. Apparently the users here just dealt with it until it got worse over time.

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