Forum Discussion

nathan s.2's avatar
nathan s.2
New member | Level 1
11 years ago

conflicting copies and deleted files still appearing

For weeks now we have been seeing the same users getting conflicting copies in there group dropbox folders. These users won't ever open these specific files therefore don't understand why the same fi...
desktop
sync
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey andrew_s, 

Thanks for keeping me updated! 

Got you on that, I 've made sure to prioritize your request, since we've been troubleshooting together for some time. I can see this has been sent over to our team specialists for further review and you will hear back from them on your open support request soon. 

Hope this is helpful for you, again I truly appreciate your ongoing patience and cooperation on the matter. 

Warm regards, 
JaneA
csharon's avatar
csharon
New member | Level 2
9 years ago

Support basically had me check anti viruses, paths, and other common causes. Which were not the case. We also did not leave programs running or have connection issues. I'm building them a list of the files that are having the issues which are sporadic at best. Usually this is just a runaround though and has not solved the root issue.

 

+1 to the andrew_s and possible indexing issues 

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