Forum Discussion

nathan s.2's avatar
nathan s.2
New member | Level 1
11 years ago

conflicting copies and deleted files still appearing

For weeks now we have been seeing the same users getting conflicting copies in there group dropbox folders. These users won't ever open these specific files therefore don't understand why the same fi...
desktop
sync
Daryl C.'s avatar
Daryl C.
New member | Level 1
10 years ago

There is definitely a bug.  I have 3 Windows 7 Pro PC's (not server).  I ONLY edit the files on 1 PC (have not opened the files in anyway on the other 2 PC's).  The 2 other PC's have DropBox installed just to keep a local backup of the files, but again they have not been accessed or opened in anyway on the other PC's.  The other 2 PC's have actually been off for a couple of weeks so there is no way the files were accessed much less changed. 

I turned one of the other PC's on yesterday and while DropBox was indexing on that PC it started creating Conflicted copies from the PC that had been off for the files that were changed on the main PC while it was off.  I later shut down that other PC after sync finished and then today booted the 2nd backup PC which has also been off.  It now created conflicted copies from it for files that were changed on the Main PC while this other PC was off.  We all understand how it's "supposed" to work, that if two copies are changed it creates the conflict to not lose the changes but why is it creating conflicted files by turning on a PC that had been off and in no way even opened the files much less changed them.

Please correct this error as it is creating a situation where it may render DropBox unusable for many people.  Thanks.

  

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!