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RiCo67's avatar
RiCo67
Helpful | Level 6
1 year ago

Context menu disappeared from Dropbox app on Win11 build 194.4.6267

Hi all, it's a bit of time that I no longer see Dropbox options in the context menu on Win 11 (right mouse click). Due to this problem I can't select what files or folders I want to have availabl...
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for posting this on our forum, RiCo67!

 

If you look at your system tray, do you see a small Dropbox icon close to your clock settings? If yes, I want you to click on it and clarify the syncing status it reports.

 

In case the Dropbox icon isn’t showing at all, I’d like you to go to your Start menu instead and relaunch the Dropbox app from your Programs.

 

Let me know how that goes.

RiCo67's avatar
RiCo67
Helpful | Level 6
1 year ago

Thanks Nancy and sorry if I've been so late..

Yes the tray icon is present and it shows "files are updated"

Everything works fine, I just can't find the context menu to choose what files/folders I want to have offline or online only

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi RiCo67, could you attach a screenshot showing then context menu when you right a file or folder in your Dropbox folder directly (and not via a Quick Access menu)?

    • RiCo67's avatar
      RiCo67
      Helpful | Level 6
      1 year ago

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks, could you try reinstalling the desktop app, without uninstalling it first, using this link?

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