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Mariahsue 's avatar
Mariahsue
New member | Level 2
2 years ago

Could not add shared file to dropbox

When I try and download the file sent to me it says cannot add file to Dropbox. Any ideas?

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi @Mariahsue, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    This will help me to assist further!

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