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CJZ's avatar
CJZ
New member | Level 2
3 years ago

'Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help' error

Hi guys,   Our company account has been suffering from a "Copy Link" failure issue for months. The symptom is we can't use the "Copy Link" function. Every time the user inside the enterpr...
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AIRRTeam's avatar
AIRRTeam
Explorer | Level 4
3 years ago

Within the last 24hours, I've been getting this error message when trying to create a new share link or copy share a link which has already been generated?

"Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help." - this is the exact error message. Refreshing does nothing and there's just no answers that directly link to this currently. Have not a received an email detailing if it was a ban or anything else. 

 

Any ideas or solutions?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for letting us know, @AIRRTeam.

 

Have you tried using a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

  • AIRRTeam's avatar
    AIRRTeam
    Explorer | Level 4
    3 years ago

    Yes, have tried chrome, incognito mode on chrome, firefox and edge. 
    Dropbox app on Mac also produces the same error. No amount of refreshes has solved the issue.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Elaine C.4, interesting. 

       

      Can I send you an email, in order for us to have a closer look into this? 

      • AIRRTeam's avatar
        AIRRTeam
        Explorer | Level 4
        3 years ago

        Hi Megan,

         

        Sure thing. You can email me. 

        Just wanting to give you an update, this issue has mysteriously resolved itself yesterday. 

        However, the down time of more than 24 hours, was very concerning as it impeded our team from sharing any files during that time with no way of resolving the issue. 

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