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Couldn't Start Dropbox
This is usually because of a permissions error. etc
I moved the sync directory to my 😧 drive for info
I suspect the dropbox_path might be the problem
Text File bn.BUILD_KEY: Dropbox bn.V...
Hi Musicstate,
The issue you are experiencing isn't related to any access or permission troubles. It's just a standard error message for everything (with or without real permission issues). The issue is definitely related to the path you selected for your Dropbox folder. It may be due to change/move in this path, for example, or some other similar change. Don't try to change Dropbox folder name or the path pointed to there after you have selected it!
To solve it, you have to unlink the application from your account and link it anew. Remove your troublesome application/device out from your device list. Scroll down to the desired device if need. Click on trash bin next to the desired list entry. This will make sure your device isn't in link to the Dropbox server, but the application itself can still be unaware of that. Forcibly unlink it using following command in terminal:
rm -rf ~/.dropbox
The above guarantees that no any trace from previous link lefts, able to prevent further application work. Now you can link your Dropbox application to your Dropbox account anew by signing in again. 😉
Hope this helps.
Edit: Oh.. you are on Windows. One of the rule above is related to Mac/Linux only. 🤷 My fault. Instead of the command above remove Dropbox folder residing in "C:\Users\music\AppData\Local" (not the one that keeps your data).
Walter
Dropbox Community Moderator
Dropbox Community ModeratorCould you temporarily disable any antivirus or firewall you may have running on your computer and let us know if you're still getting the same error jen1147?
Здравко and Walter thank you both for your help! I temporarily disabled Windows Defender and Dropbox started syncing again. Now my issue is, I still need Dropbox to sync while my antivirus is enabled. What’s odd to me is, under the control panel settings for Windows Defender Firewall, Dropbox is already checked off under "Allowed apps and features." Any other suggestions? Perhaps I need to "Add an exclusion" under Windows Security. If so, I would appreciate instructions. Thanks again.
Hi jen1147,
To be honest, I don't use your software and don't know in details what you are seeing. Better read associated documentation; I believe there is detailed enough description what you can do. The most important is that you have found what's the reason. 😉
Good luck.
Megan wrote:Hi jen1147, can you take a look into this Help Center article ...
The article:...
- Allow Dropbox access to ports 80 (HTTP) and 443 (HTTPS), and 17600 and 17603 (to open files in third party applications).
...
Hi Megan,
I haven't noticed before, but in the article you linked to is a mistake. Actual loopback ports in use are NOT 17600 and 17603, but 3 port from 17600 to 17602 inclusive (i.e. ports 17600 and 17601, and 17602)! Dropbox application doesn't use port 17603. Most probably typing mistake. 🙂 I believe you will forward this to the person/people responsible for the pointed help article for corrections.
Have a nice day.
ADD: Megan, One more thing is completely missing! How/where LAN Sync comes through? 🧐 Doesn't some port engage especially for this? There is such port actually. 😜 It's missing in the article too. If Dropbox application can't open port 17500 (both TCP and UDP) LAN Sync will never get up. By the way, all other ports needed are TCP only (something that misses in the description too).
Megan thanks for the link to the article https://help.dropbox.com/installs/configuring-firewall. I already saw it previously, but unfortunately, I don't know how allow Dropbox access to ports 80 (HTTP) and 443 (HTTPS), and 17600 and 17603, or how to check if it already has access.
Hi Megan, I tried all the steps in configuring the firewall (https://help.dropbox.com/installs/configuring-firewall) and Dropbox is still not syncing. I confirmed in my firewall settings that the ports are open for Dropbox, that Dropbox is allowed, that the firewall is up to date, and that the Dropbox processes are allowed and have the requisite permissions. It's still not syncing, so now I have multiple folders appearing as empty on my Desktop even though the files are there in the cloud. Dropbox has worked for me for years but now that this has gone on for weeks and I'm losing desktop access to files, I am about ready to leave Dropbox behind. Thanks everyone for all your suggestions and I'm disappointed that Dropbox has suddenly failed me.
- Megan
Hi jen1147, happy Monday, sorry to hear about that.
If you want, I'd be happy to continue troubleshooting this one for you, so we can find what's causing it. I'm curious if you get any errors similar to the way you did before, or if the app isn't starting.
Let me know.
