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David W.136's avatar
David W.136
Helpful | Level 6
3 years ago

DB has full disk access, but won't sync - MacOS Ventura 13.3.1

DropBox tells me that there are 1,000 files on my disk that it can't sync. All seem to be in the same folder. DB tells me that I should give it full disk access. But it has full disk access already. ...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey David W.136, thanks for bringing this to our attention.

 

What's the current sync status, when hovering over the Dropbox icon in your menu bar?

 

Also, if you try and move one of those files out of the Dropbox folder and then back in, does that help it sync?

David W.136's avatar
David W.136
Helpful | Level 6
3 years ago

Sorry t he delay in responding; there was a lot going on since Monday.

 

At your suggestion, I made a copy of one of the deleted file, moved it outside of DB, deleted the original, and then moved the copy into DB. It hasn't helped; DB still lists that file as one of the 1,000 it cannot sync. 

 

Here's a copy of what the hover message says:

 

Thanks for your help with this.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there David W.136, thanks for the additional information and the screenshot too!

     

    Could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

    • David W.136's avatar
      David W.136
      Helpful | Level 6
      3 years ago

      I updated both settings (hardlinks and permissions) but DB still says I have exactly 1,000 sync issues.

       

      Any thoughts? (And thanks for your help.)

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Do you see any of those sync issues when clicking on the relevant button after you click on your avatar to access the app's preferences in your menu bar David W.136? 

         

        If you could also send us a screenshot of the app's status I'd appreciate it. 

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