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Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
2 years ago
Solved

Desktop App - Selective Sync not showing all folders

We have a lot of files on our company Dropbox account.  So much that we absolutely can't have our entire library indexed let alone synced.  For this reason, the 'Selective Sync' tool in the desktop a...
desktop
dropbox business
sync
  • Contoured_TL's avatar
    Contoured_TL
    2 years ago

    UPDATED

    mesch, RoniDMC, NYCTech12345, MattMc  Dropbox notified me they rolled out an app update.  Please click the app icon on the system tray, click you profile image, then select "Quit". (Windows - sorry I don't know the routine for Mac), then restart the app.  Our 'invisible' projects are now visible.

Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
2 years ago

Ticket #23441006

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the ticket number, Contoured_TL, I just replied to you on that email thread, so we'll continue working on this together.

  • mesch's avatar
    mesch
    Helpful | Level 6
    2 years ago

    I am having a similar issue. All of a sudden  my selective sync window on Mac is not displaying all of the online dropbox folders. Dropbox > Preferences > Sync > Select Folders

     

    Dropbox.com shows proper updating so Dropbox is correctly working back and forth with my Mac. The iPhone app shows correct updating of my files. The issue is with the missing folders in the Mac "selective sync" window. I've reinstalled, unlinked, relinked, indexed all files, synched again etc. "Your files are up to date". As soon as I make a change or add a new file to a folder it isn't reflected in the selective sync window (but it does show up properly on dropbox.com) so I cannot sync and remove it from my computer. Recently updated my Mac OS to 14.4

     

    I've spent hours troubleshooting and can't find a solution. This is greatly impacting my workflow and I'm close to switching to another cloud based system.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey mesch - thanks for your report. 

       

      I just wanted to mention that our team is aware of this issue and working on a fix at the moment.

       

      We'll let you know more as soon as we have an update.

      • mesch's avatar
        mesch
        Helpful | Level 6
        2 years ago

        Thank you! That is great to know it's not just me. Can you possibly respond when it is fixed? Or do you have a time estimate?

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