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Forum Discussion

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
2 years ago
Solved

Desktop App is not opening or running - files from 3rd party app are not syncing

5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sy...
desktop
sync
Third Party Integrations
  • TGD-Inc's avatar
    TGD-Inc
    2 years ago

    DBoxTips JACKPOT!

     

    I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.

    Now to make sure it continues to sync to file explorer.

    Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.

DBoxTips's avatar
DBoxTips
Experienced | Level 13
2 years ago

Thank you for the details.

 

Since you mentioned the files being accessed via the "Apps" folder via the website and the mobile app, are those files from the third-party website accessible via a subfolder of the "Apps" folder? If so, when you go into Dropbox selective sync settings on the Dropbox desktop app preferences do you see that subfolder checked? 

 

Thanks,

Andrew (DBoxTips)

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
2 years ago

Unfortunately the Desktop App doesn't open. There fore no selective sync settings or anything else that would be in the desktop app. Honestly, I don't even know what should be in the desktop app, I have never actually seen it.

 

  • DBoxTips's avatar
    DBoxTips
    Experienced | Level 13
    2 years ago
    You previously mentioned in the system tray it says your files are “Up to date”. You can open the Dropbox desktop app by clicking in the system tray on the Dropbox icon that says “Up to date”. After clicking it a small window should appear in that corner of the screen. Does that small window appear for you when clicking the Dropbox system tray icon?

    Andrew (DBoxTips)
    • TGD-Inc's avatar
      TGD-Inc
      Helpful | Level 6
      2 years ago

      Yes, the window appears when I select Dropbox via the system tray. 

       

       

      • DBoxTips's avatar
        DBoxTips
        Experienced | Level 13
        2 years ago

        Great! That windows is part of the desktop app. Follow the instructions in this picture:

         

         

        Thanks,

        Andrew (DBoxTips)

         

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