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TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
1 year ago
Solved

Desktop App is not opening or running - files from 3rd party app are not syncing

5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sy...
desktop
sync
Third Party Integrations
  • TGD-Inc's avatar
    TGD-Inc
    1 year ago

    DBoxTips JACKPOT!

     

    I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.

    Now to make sure it continues to sync to file explorer.

    Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
1 year ago

Unfortunately the Desktop App doesn't open. There fore no selective sync settings or anything else that would be in the desktop app. Honestly, I don't even know what should be in the desktop app, I have never actually seen it.

 

DBoxTips's avatar
DBoxTips
Experienced | Level 13
1 year ago
You previously mentioned in the system tray it says your files are “Up to date”. You can open the Dropbox desktop app by clicking in the system tray on the Dropbox icon that says “Up to date”. After clicking it a small window should appear in that corner of the screen. Does that small window appear for you when clicking the Dropbox system tray icon?

Andrew (DBoxTips)
  • TGD-Inc's avatar
    TGD-Inc
    Helpful | Level 6
    1 year ago

    Yes, the window appears when I select Dropbox via the system tray. 

     

     

    • DBoxTips's avatar
      DBoxTips
      Experienced | Level 13
      1 year ago

      Great! That windows is part of the desktop app. Follow the instructions in this picture:

       

       

      Thanks,

      Andrew (DBoxTips)

       

      • TGD-Inc's avatar
        TGD-Inc
        Helpful | Level 6
        1 year ago

        Andrew,

        Thank you for showing me that. Here is what I get when I open the sync tab.

        I poked around a bit in selective sync and it appears that all the folders are checked to live on this PC. Unfortunately either they are not syncing to this PC or I just don't know how to access them.

         

         

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