Desktop App is not opening or running - files from 3rd party app are not syncing

eBound Backup

   sub - TGD Inc

      sub - dated files

They are the same viewed in selective sync and on the drobox website.

Thank you for the details.

1. Could you please also send a screenshot of the contents of the “Apps” folder as seen on the PC when you navigate to it using the Windows File Explorer?

2. If you try to create a folder inside the “Apps” folder using the Dropbox website or mobile app, does it show on the PC? Does it show up in selective sync settings?

Thanks,
Andrew (DBoxTips)

Thank you,

When I navigate to apps on file explorer is shows the "eBound Backup" folder. Opening that leads to desktop.ini

Adding a "Test Folder" from the website was successful and it populated into the mobile app, the file explorer and to selective sync.

- the 2 files I added to the test folder are available on all instances of Dropbox including file explorer.

Selective Sync screenshot

My guess is this not caused by invalid characters in file names, because based on the screenshots sent by TGD-Inc the subfolders (which don't contain any restricted characters in their names) are not synced at all to the local folder, regardless of the files inside them.

One last thing to try, TGD-Inc: if you go on the Dropbox website inside the "eBound Backup" folder and create a test folder, does it get synced to the PC inside the "eBound Backup" and/or is visible in the selective sync settings under the "eBound Backup" folder?

Thanks,

Andrew (DBoxTips)

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.

Nancy  - Thank you for the response. The file names are regular characters and do not contain any of the prohibited characters in the link, but they are .ZIP files if that may be an issue?

DBoxTips  Thank you again. I added a test_2 folder to eBound Back Up and placed a PDF file in it. Both the folder and file synced and are accessible via the PC app, mobile app and via the file explorer. They are also in Selective Sync and can be checked & unchecked.

Thank you TGD-Inc. I have one more idea to try:

1. Navigate to to "eBound Backup" folder on your PC in File Explorer.

2. On your PC, create a subfolder inside the "eBound Backup" folder and give it with the same name as the subfolder of "eBound Backup" that is not syncing to the PC.

3. Wait for Dropbox to sync the newly created subfolder. Notice if anything happens to the folder name (it gets renamed, a suffix is added etc.).

4. Check the website or mobile app inside the "eBound Backup" folder and see if the newly created folder was synced and under what name.

Please report back your findings here.

Thanks,

Andrew (DBoxTips)

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.

Thanks again.

Upon sync an ending period (.) was removed from the folder name.

It synced to all instances the same way.

Thank you TGD-Inc, that finally solves the puzzle here. In Windows there is a limitation in that you cannot create folders ending in a dot. This is why Dropbox is not syncing that folder on your PC, while it is otherwise visible on the Dropbox website and in the mobile app. Since that folder is created by an application (Orchid eBound), maybe you can remove the dot from the folder name via the app.

To sum it up: the issue is created by the ending dot in the "Inc." suffix of that folder's name. If you find a way to remove that ending dot from the folder name via the app that handles that folder then you will make that folder sync to your PC.

Hope this helps,

Andrew (DBoxTips)

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.

DBoxTips Resolved!

Thank you for your assistance. Just to button this topic up. The 3rd party app created a new folder with the same name at the next back up and it did not reflect on my file explorer. I reached out to them to correct that & it works flawlessly now. 

Thank you very much for your assistance with this issue.