Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

selkie19's avatar
selkie19
Explorer | Level 4
3 years ago
Solved

Desktop app is stuck at indexing for days

Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!...
desktop
Mac
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the screenshot, selkie19.

     

    Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

HI OceanElf, if the steps aren't working, then I'd recommend replying to the support agent, as they have more access to your Dropbox account.

OceanElf's avatar
OceanElf
Explorer | Level 4
3 years ago

Thanks Jay, I've done that. 

I have no idea when they will respond though, and in the meantime, DB isn't working. 

Has DB support always been this slow and ineffective? It blows my mind they only operate 9-5MF USA time. It's not helpful when you're on the other side of the planet.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Since the support ticket was forwarded to a specialist, they are best positioned to assist further if there are any new developments, which we wouldn't be able to assist with on the community.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!