Forum Discussion

PatHI's avatar
PatHI
Explorer | Level 3
3 years ago

Desktop App won't sync PDF files

Starting last Saturday (07/15/23) the desktop app running in Windows 11 will not sync PDF files.  My DOCM files sync, but the PDFs won't sync.  I can copy them from my hard drive to the cloud using t...
desktop
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey PatHI, thanks for bringing this to our attention and what a strange issue.

 

Is this only happening with PDF files? How about images, text files, etc.?

 

After you uninstall and reinstall, does the issue return?

 

And what is the sync status and version of the Dropbox app? You can hover over your Dropbox icon for this info.

 

Let me know and we'll go from there.

  • PatHI's avatar
    PatHI
    Explorer | Level 3
    3 years ago

    The only 2 types of files I sync are Microsoft Word docs and Adobe PDFs.  I watched the docs go without a problem.  This problem happened a total of 3 times, where I had to unintall and reinstall.  It has not happened since.  Perhaps it's already been addressed in a product update?

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