Forum Discussion

nathank9000's avatar
nathank9000
Explorer | Level 4
3 years ago

Detailed sync progress?

Is there any way to see exactly which files Dropbox is working on?   I have issues with sync APPEARING to be progressing, but nothing happens, even hours or an entire day later.   I would lov...
desktop
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting on our forum today, nathank9000!

 

If you click on the Dropbox icon in your system tray/menu bar, are you able to see a “Sync history” tab near the top?

 

If you click there, you should be seeing more details on the files/folders that are currently syncing. 

 

Please give that a go, and let me know how it goes.

nathank9000's avatar
nathank9000
Explorer | Level 4
3 years ago
Yes, I can see "sync progress", but:

1.) It's not detailed enough.
2.) If it gets stuck, there's no indication of it.

Why can't I see something like:

347 files in queue
16.32 GB total
Status: uploading
Speed: 5.2 MB/second
Estimated time at current speed: 2 hours 17 minutes

And if the speed drops to 0, I know something is wrong.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for your feedback about this, nathank9000.

     

    I'll make sure to pass your comments along to our team, since this is currently not something that's available.

     

    If you need anything else, please let us know.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!