"Do not sync" option on desktop not appearing? (Mac)

Hi there, JK, thanks for reaching out to the Dropbox Community.

I completely understand your frustration, so let's see what we can do.

Can you please let us know which macOS version and which Dropbox app version you're using?

You can see the Dropbox app version by hovering over the Dropbox icon in your menu bar.

Also, if you follow the steps in this article, are you able to ignore the folders in question?

Keep me posted.

Hi.

Am using MacOS Ventura 13.6.3 (22G436). Dropbox version 227.4.4774.

I tried the Terminal prompts, but maybe I didn't do it correctly (I copied the instruction and replaced it with a file I had on my main dropbox folder) but it says "no such file". I tried a bunch of other file names/renamed them and tried again, but still the same, so I gave up.

Hope you could help... 

Thanks!

Thanks for the update, JK!

It might be worth checking whether you're using the File Provider version of the Dropbox app before trying the steps.

If you're using the File Provider version, your Dropbox folder would be in ~/Library/CloudStorage.

If you're not running the File Provider version, you'll need to use these steps.

Let me know if that helps at all.

Hi Hannah​ , seems like I am not on the File Provider version, I can't see CloudStorage in my library (both at the "User > Library" and at the "Macintosh HD > Library").

I am trying to find the version of dropbox with File Provider, but I can't seem to find a specific download link. Could you help? I'd like to try to install that. 

I tried the steps you mentioned, but it doesn't work somehow (it says "no such file" still). Weird... 

Hi from me too, JK! Can you perhaps send us a screenshot of the code you type in your Terminal, so that we can take a look? 

Other than that, you can check whether you’re eligible to install the Dropbox on File Provider update this way.

Hi Nancy​ ,

Thanks for the reply.

I managed to upgrade to the File Provider version of Dropbox, however the right click is still the same, with an additional "Version history" selection. 

The screenshot of my Terminal prompt is below:

Nothing happened to the x.pdf ... 

Here's the right click options available (notice only "Version history" is added to the menu options, still no "Do not sync"...!)

Ack... really don't know what the problem is! 

Glad to hear you managed to update your Dropbox app in the end! 

Can you restart your computer, if you haven’t already, and let me know if the “Do Not Sync” option is still not there?

Hi there,

Yes I restarted my computer twice and there's still no "Do Not Sync" option... 

However, I realised now there is a new option — "Manage folder access".

Hey JK, thanks for the update here.

Can you try these steps and let me know if they help?

Hi Hannah​, worked on those steps but.... unfortunately still the same :(

Really puzzling... not sure what else I could do!? Really is very helpful to be able to not sync certain folders that are huge in size...