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Forum Discussion
Do shared folders from other people count against my quota?
Someone shared a folder with me and it's making my dropbox too full to be basic account so I upgraded for two-months. IT seems wrong that Dropbox is forcing me to upgrade when someone else, who pays for their account, and shared a folder with me so I can work on a couple of documents for them. Is this right? Is there a workaround?
Dropbox Plan: Basic
Payment Method: N/A
How did you upgrade?
Recent downgrade
Question or Issue
Please describe the problem, in detail. Include what you expected to happen vs. what is happening. Please include any relevant screenshots, error messages or ticket numbers.
I have an error because I downgraded my account to basic and can't access files, but these are not my files, they are just someone else's files I'm working on
I'm not the folder owner
Why do I need a paid account to access and work on someone else's files?
1 Reply
- Jay
Dropbox Community Moderator
Hi Cassandra87, thanks for posting today.
As you've noticed, shared folders do count towards the quota of all members of the shared folder. If you're on a Dropbox plan that doesn't have enough quota to join the folder, then you would need to increase the quota on your account using referrals, or upgrading to a paid plan with enough quota on it.
As a workaround, you can ask the owner of the shared folder to create a shared link to the folder, which will allow you to view it on the Dropbox site, and then download the files in that folder.
If you then need to upload files to that person, they can create a file request link for you to upload to their account directly.
If you need any further assistance, please let me know!
