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BFK2011's avatar
BFK2011
New member | Level 2
5 months ago
Solved

Documents I save to Dropbox using my desktop app, don't sync with another member's shared folder.

Dear Community

I recongnized, every document i saved in the dropbox on my mac dous not sync. this started a few motnhs ago and I don not know why. The files are only available in the finder, but not in the web application or on my iphone app.

I have a free dropbox plan

  • Afte a one time Login on the Web App with his login the folder was updated. 

    I need to check  if it is updating the files on his Iphone App in the future. 

     

    thanks for your help!

5 Replies

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  • BFK2011's avatar
    BFK2011
    New member | Level 2
    5 months ago

    I found out that it is syncing with my web version, but not with the person I have shared the folder....

    1. this is the german forum
    2. maybe the shared-with-persons Dropbox is full? (e.g. Dropbox-backup activated)
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi BFK2011​, let's jump right into this! 

    Since you upload your content using your desktop app, and can still see the changes when you visit your account online, that means your content is syncing. 

    Does the other member check for updates on the shared folder on their desktop app, or on the website? Also, how did you share the content with them in the first place? 

    Did you use a shared link, shared folder or something different? 

    Let me know more, and we'll take it from there! 

  • BFK2011's avatar
    BFK2011
    New member | Level 2
    5 months ago

    It is a Shared Folder. He tríes to update it on the iPhone App. So I think the problem is on his side. 

  • BFK2011's avatar
    BFK2011
    New member | Level 2
    5 months ago

    Afte a one time Login on the Web App with his login the folder was updated. 

    I need to check  if it is updating the files on his Iphone App in the future. 

     

    thanks for your help!

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