Forum Discussion

fcgiii's avatar
fcgiii
Explorer | Level 3
2 years ago

Documents on Dropbox appear on iOS and web, but not on Windows app.

I have used Dropbox for years with no problems. Recently I have been scanning documents into folders labeled by the date. Scanning was done by Scanner Pro and uploaded to Dropbox through that App. ...
desktop
sync
windows
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
fcgiii wrote:

... I scanned 70 documents from 1989 and uploaded them to Dropbox, they show up on my iPad and on the web site but not n my Windows 11 laptop.

Are any of the files using characters in the filenames that would be considered incompatible on Windows? If so, those files won't be able to sync to your laptop.

 

If that's not the case, hover your cursor over the Dropbox icon in your system tray and let us know what it displays for its status and version number.

  • fcgiii's avatar
    fcgiii
    Explorer | Level 3
    2 years ago

    I checks the files that did not get copied to Windows. There was one file containing a ?, which I removed, The fies still do not appear in Windows.

     

    The version of my WIndows is  200.4.7134.

    Dropbox icon does not appear in my system tray, I found the version in the app listing.

     

    Thanks for the response.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey fcgiii, would you mind doing a quick re-install on the app using this link? 

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