Forum Discussion

rduff's avatar
rduff
Explorer | Level 4
3 years ago

Don't have an option to 'Make folders available offline'

Following a recent update, folders are now only available online and have lost the ability to select offline. This used to be possible by right clicking on the Dropbox folder on my PC or an individua...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rduff, thanks for bringing this to our attention.

 

Are you on a Dropbox Basic plan, while using a Windows machine? The option to make files available offline or online-only should only be on paid plans for Windows.

 

Could you confirm what syncing icon you have on your files in the Dropbox folder?

 

This will help me to assist further!

rduff's avatar
rduff
Explorer | Level 4
3 years ago

Hi.

I'm on a basic plan....and always have been.

The syncing icon is a green circle with a green tick, compared to the solid green circle with a white tick I used to get previously, and of course cannot now view PDF thumbnails. This change happened after I received a pop up notification in the task bar advising Dropbox was updating, which I've never seen before as normally just updates in the background. I've used Dropbox for many years but is the first time I've encountered this issue!

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey rduff, thanks for the additional info here.

     

    Can you please hover over your Dropbox icon and let us know what the sync status and version of the app is at the moment?

    • rduff's avatar
      rduff
      Explorer | Level 4
      3 years ago

      Status is up to date and version is 186.3.6141

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the update.

         

        It's strange that you previously could make your files available offline/online-only and now you can't.

         

        Have you restarted the Dropbox app or your computer since this started happening?

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